Order Information
How do I know that you received my order?
You will receive confirmation via the email address you provide with your order. If you have any questions, you are always welcome to contact our friendly, knowledgeable staff.
Can I track my order online?
Once your order leaves our warehouse, you will receive another email that will provide you with a tracking number.
When will my items arrive?
Many items will be ready for shipment the next business day. If this fast turn-around is offered for the item you want, it will be stated on the product page. In addition to standard shipping by U.S. Postal Service or UPS delivery services, we also offer next-day and second-day shipping. Just let us know by clicking on the shipping method you want when placing your order. Shipping costs are based on weight, method and destination zone. Items weighing less than 1 pound will ship by First Class Mail for qualifying orders. For items weighing 1 pound to 4 pounds, we use Priority Mail. We use UPS to ship an order that weighs more than 4 pounds. Please contact our staff at support@northshorecommercialdoor.com with any shipping questions. Use our Shipping Calculator at the bottom of each product page to see the cost for each shipping method.
Can I change or cancel my order?
You can change or cancel your order by calling our team at 800-783-6112 during business hours, or emailing support@northshorecommercialdoor.com. Because it's our goal to offer fast shipping, your item might already have left our warehouse when you call. If that is the case, see our Returns Policy page.
Shipping & Billing
Where do you ship?
We ship internationally. Before you place your order, you can use our shipping calculator to determine your cost by choosing from our list of individual U.S. states and other countries. For more than 35 years, we have been making it easy to get the premium parts you need at an affordable price from North Shore Commercial Door.
Do you offer free shipping?
Free shipping is available for some products. When you browse our pages, you will see a "Free Shipping" notice in red when it's available for a specific product on a page for qualifying orders..
Do you charge sales tax?
Sales tax will be applied to orders being delivered to states with an applicable sales tax.
When will my card be charged?
Your card will be charged when you place the order.
Do you ship and process orders on the weekend?
We do not. Our business hours are Monday to Friday 8:00am EST to 4:30pm EST. If an order is placed outside of these hours it will not be processed until the next business day.
Returns
How do I return my order?
To return an item within 30 days of delivery for any reason, simply fill out the Return Merchandise Authorization (RMA) form here. We can't do this by phone, but we can quickly handle the RMA paperwork by email. You will be issued an RMA number to include with the original packaging when you return your item. Without an RMA, we cannot accept a return. Your item must not be damaged, used or in any other condition that would prevent reselling the item. Because all garage door springs are made to order, we cannot accept returns on these custom items. While we can refund the full purchase price on qualifying returns, all returned orders are assessed a 10% return fee. Shipping and handling fees are not refundable.
What if the part that I ordered doesn't work?
Simply return it within 30 days of delivery after filling out a required Return Merchandise Authorization (RMA) form on our Returns Policy page at NorthShoreCommercialDoor.com. You can return almost all items for any reason within 30 days. Please note that custom-made garage door springs cannot be returned because they are made to order.
What if the part that I ordered arrives damaged?
Request a replacement or refund by filling out a Return Merchandise Authorization (RMA) form on our Returns Policy page. We cannot accept any returns without that RMA form. Our staff is always available during regular business hours to answer any questions by telephone, email or Live Chat.
Customer Service
How can I get in contact with someone at your company?
Our staff can be reached by telephone toll-free at 800-783-6112, by fax at 440-365-3514 or by email at support@northshorecommercialdoor.com. Or, use our handy Contact us form. Click on "Live Chat" on our home page for an even faster response during normal business hours.